Practice Communication

Dr. Morris may be contacted by phone during the surgery hours. If your call is urgent it will be treated as such however please discuss the reason for your call with the receptionist as they can often help to minimise your wait.

All non-urgent calls from Dr Morris are made at the end of the day.

Our Email address is only given out upon request and careful consideration is taken for the purpose of the request, this is due to the high demands of phone calls taken by admin staff and having the time to respond, however, emails are checked daily and forwarded to the appropriate person intended. Every effort is made to respond to an email the same day but if unable to do so it will be addressed the following day.

Privacy of Health Information

The practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of the practice to maintain security of your personal health information at all times and ensure that this information is only available to authorised members of staff.

Interpreter Assistance

When a patients needs any assistance with communication we can offer various services, family members and friends are encouraged to come with the patient to help with communication. Department of Immigration and Ethnic Affairs have a 24hr translating and interpreter hotline, with 48hrs notice needed for in-person, National Relay Service is also available for hearing impaired 24hr hotline service on 133 677.

Result Follow-up

All patients are encouraged to follow up their own test results. In the case of an urgent result the patient is contacted immediately by phone, if unsuccessful by phone a letter is sent asking the patient to contact the surgery to discuss the results. For all non-urgent results patients are given an opportunity to book an appointment if no contact made then a phone call is made or letter is sent to notify patient results are ready to be discussed at the surgery.

Recall & Reminder System

Our practice is committed to preventative care. Your Doctor will seek your permission to include you on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care this may include national Pap recall and Immunisation Register. If you do not wish to be part of this system please let Dr. Morris or reception know.

Complaints & Feedback

All complaints and feedback are taken seriously and with complete confidence. We always welcome any constructive comments or suggestions, a suggestions box is located at reception desk, feel free to offer any comments. Our staff are here to help, so don’t hesitate to ask assistance. It is recommended that all complaints be put in writing. Complaints may be directed to a staff member, Dr. Morris or alternatively:

The New South Wales Government Centre for handling complaints is:

NSW Health Care Complaints Commission                               Locked Bag 18 Strawberry Hills 2012                                                   Phone – 02 9219 7444